InfoLibrarian™ Technical Support

InfoLibrarian™ Technical Support

infoLibrarian-technical-support
Contacting Technical Support
When you become a priority support customer, you will be able to log into your own personal support area where you will have access to the latest updates for all your products, licenses and product keys based on the products you purchased.
Take advantage of our online trouble ticket and incident management system, track orders, download all kinds of templates, and even manage and generate your own licenses and product keys based on the products you purchased.

If you have questions regarding the product or an evaluation of the product, please submit those questions to our email support.

support@infolibcorp.com



Priority Support Customer Portal Login

(This is the account assigned to you when you purchased premium support.)


USER NAME * (Premium Support User Name) Forgot User Name   PASSWORD * (6 characters minimum, 25 maximum) Forgot Password  

General Support Topics

 
Demo Center Adapters Training Maintenance Licensing Info Ordering
  • Demo Center


    Online Demos

    Browse the online information available on this site to see for yourself how InfoLibrarian™ can help you realize the potential return on investment you can achieve with your organization.

    Live Webinars - Training and Support

    Enhance your end user experience, our presenters will provide a 45 minute webinar that would otherwise take new user hours to accomplish.
    Click here to Register


    RFI/RFP

    If you wish to send request for information (RFI) or a request for information (RFP), please contact us to discuss our process using the the link below.

    sales@infolibcorp.com

    Video Tutorials

    Comming Soon...

  • Metadata Adapters

    Obtaining Metadata Adapters and Templates.

    If you are already a customer, please log into our priority support site here to create and manage your customer support tickets and to download updates, adapters or templates. The InfoLibrarian™ product is also bundled with comprehensive documentation to help you to develop custom adapters for your environment.

    Need Help with Custom Adapters, Templates or other Customization?

    If your are looking for additional help on custom adapters or wish to have us complete a custom adapter for you.

    Rates for off-site development. On-Site consulting is billed on a time and materials basis.


    sales@infolibcorp.com (Major credit cards accepted)


    Most Popular Adapters Templates


    • InfoLibrarian Universal Import Adapter™.
    • InfoLibrarian Universal Mapper™.
    • InfoLibrarian Universal OLEDB Adapter™.
    • InfoLibrarian Universal File Adapter™.
    • InfoLibrarian Universal XML Adapter™.
    • InfoLibrarian Universal Web Services Adapter™.

  • Training


    Product Training

    Delivering metadata management and data governance best practices, breakthrough product knowledge and real world experience to you in a convenient time sensitive format.

    1 hour real-time online learning sessions that are instructor led and scheduled for a specific date, time and topic. We offer two session tracks:

    • Getting Started: Fun and interactive, introductory courses about how to utilize the InfoLibrarian™ tools.
    • Advanced: Go from 0 to expert in 60 minutes. You'll be an InfoLibrarian™ pro after completing our advanced sessions.

    Presentations and Demos

    Webinars - Web Based Consulting/Demos and Additional Training or Support Industry leading  metadata experts are available for an in depth web based metadata demonstration and consultation that is focused on your project needs, specific environmental needs and questions. By participating in our online webinar, your organization will learn and benefit from years of experience and knowledge of best practices, caveats and how to achieve a win with your metadata initiative in the real world.


    Testimonial "Our group was very impressed with InfoLibrarian™. Even more we were impressed with InfoLibrarian's knowledge and truthful answers to our questions"

    Contact us at  Sales@infolibcorp.com (Major credit cards accepted)

  • Additional Purchasing of Maintenance

    Organizations that pay for Product Support and Maintenance enjoy guaranteed problem resolution, free upgrades and updates and faster turn-around times, as well as telephone access ( In addition to the standard email support).

    Upgrade Assurance and Maintenance

    If you are a new customer you may purchase, for an additional fee, 12 months of Upgrade Assurance from the date of purchase. While you are covered by Upgrade Assurance you will receive all maintenance and new-feature releases of the covered software product, at no additional cost. If you are a new multi-user customer, for 20% of your total order (shipping and tax excluded) you may purchase 12 months of Maintenance coverage from the date of purchase. While you are covered by maintenance you will receive:

    All maintenance and new-feature releases of the covered software product, at no additional cost. The ability to add additional licensed copies of InfoLibrarian™ at a special price per copy. InfoLibrarian™ provides the opportunity to continue maintenance protection so that InfoLibrarian™ software will always be up to date.

    Please note that this Upgrade Assurance and Maintenance offer is extended to new InfoLibrarian™ software product users only, and cannot be sold separately. For international orders, customer shall be deemed the importer for all purposes, and shall be responsible for all customs duties and clearance charges. Customer shall also be responsible for all other duties, levies, or government fees or taxes now in force or enacted in the future including, for example, any value-added taxes.


    Standard Product Support and Maintenance Agreement.


    InfoLibrarian Product Support and Maintenance Agreement
  • Licensing Information

    All of our products are licensed by package per client site. The InfoLibrarian Enterprise™ software is licensed per Machine instance. Portal client access Licensing is required with our Server product packages. The InfoLibrarian Appliance™ solutions are licensed per site. No Additional CALS are required. Additional Licenses and conditions are quoted when you purchase Upgrade Assurance under the Standard Product Support and Maintenance Agreement.


    Common Licensing Scenarios:


    • All licenses are perpetual.
    • InfoLibrarian Portal™ CALS client access licenses are concurrent.
    • InfoLibrarian Server™ is licensed per Windows server node.
    • InfoLibrarian Studio™ is licensed per desktop seat.
    • Scanners/Adapters are licensed per InfoLibrarian Server™.
    • Desktop Scanners/Adapters are licensed per Seat.

    License Description

    (English-Language Version Only) The user license for InfoLibrarian™ software, licensed from InfoLibrarian™ Corporation, is for the English-language version of InfoLibrarian™ software only. The license permits you to distribute the specified number of licensed copies of InfoLibrarian™ software entirely within your organization, solely for use by your employees. The software may be used by your employees worldwide; subject to US export restrictions (see the applicable license agreement). You may not give, transfer or sell multi-user-licensed copies of InfoLibrarian™ software to your customer(s), or any third party, nor include such copies in, or with, products you sell.

    The software is licensed on a per-user basis. Subject to the number of copies licensed by your organization, users may access the software in any way that is convenient; for example, by accessing copies stored on local hard disks or copies stored on network servers. The license is not a concurrent-use license.

    A InfoLibrarian™ user license for InfoLibrarian™ software entitles your organization to receive one software package and to duplicate the software as necessary for distribution within your organization to the specified number users, in accordance with the applicable license agreement.


    Standard End User License Agreement for the software. Note an updated EULA may be installed with the product. This is a sample only.


    InfoLibrarian End User Licence Agreement EULA
  • Additional Ordering Information


    Telephone Orders

    You may place credit card or telephone orders by telephone at 1-(877)-415-1957 (toll free; US only) or O11- 941-462-3000 (International) All sales and use of InfoLibrarian™ software and hardware are subject to the terms of the applicable license which accompanies the product.

    Fax Orders

    You also may fax a purchase order. Purchase orders are subject to credit approval and, if credit is approved, have net 30 day terms. Please include complete billing, shipping and contact information with your purchase order. Currency on purchase orders must be in US dollars. You may fax your order to the attention of the InfoLibrarian Corporation™ Orders Department at 1-(208)-975-7956 *Please note that purchase orders that include, or have attached terms and conditions other than InfoLibrarian Corporation™ terms and conditions, will not be accepted by InfoLibrarian Corporation™.

    E-Mail Orders

    You may also e-mail your purchase order as an attachment to us. *Please note that due to security concerns that are inherent in the use of e-mail, the inclusion of credit card information in your e-mail is not recommended. **Please also note that purchase orders that include, or have attached terms and conditions other than InfoLibrarian Corporation™ terms and conditions, will not be accepted by InfoLibrarian Corporation™.

    Mail Ordering - Credit Card or Check/Money Order

    Complete the order form below and either fill in the credit card information, or include a check or money order in US dollars drawn on a US bank.

    Mail your order and payment to:

    InfoLibrarian Corporation™
    1767 LAKEWOOD RANCH BLVD, #198
    BRADENTON, FLORIDA
    34211

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Featured Solution Webinar

infolibrarian-meta-data-management-server

InfoLibrarian Server™

Leveraging, managing and presenting metadata with the InfoLibrarian Metadata Management Framework™
Includes topics on Metadata Itegration, Business Metadata, Custom Metadata, Taxonomies and Lineage.
(Schedule Webinar)




Instructions

To request an InfoLibrarian™ solution webinar, please register and sign on to this site. You may submit your request directly using this dialog. Once you have submitted your request, a representative will initiate communication with you via email.

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